We offer a Home Delivery service across all areas in Qatar. Times and cost for deliveries will vary depending on the location. For more information, please see our delivery information page.
You can contact our customer care team on the following number: 55795094.
Customer Care Team is active on Saturday to Thursday from 1:00 PM to 10:00 PM and on Friday from 4:00 PM to 11:00 PM (Qatar local time, GMT +3)
You can also contact us using our quick form and our team will get back to you as soon as possible.
You can view your orders at any time using our website. Simply follow the steps below.
Currently, orders cannot be tracked online. Our delivery partners will send out a unique tracking link once your order is packed to let you know when it will be delivered.
Your order confirmation email will inform you of the expected lead time for delivery. Our courier company will attempt to call you should they not have enough delivery information to deliver your order.
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also contact us using our quick form and we'll be happy to explain how you can redeem your discount online.
Your order may be cancelled for a number of reasons. The most common reasons for this are:
You may update your address book by clicking the 'my account' link at the top of the page, logging in using your username and password and selecting 'address book' from where you can add, remove and amend your addresses.
If you have already placed an order the change made in this area will not alter their delivery details. Once an order has been placed it is often not possible for us to change the delivery address.
All payments will be charged once your order is confirmed. This is applicable on both credit and debit cards.
If you have an existing account with us and have forgotten your password, please click the 'sign in / register' link at the top of the page. Click the 'forgotten your password?' link. We will then send you an email with instructions to reset your password.
If you do not receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder please request another by contacting our customer care team number 55795094 (Qatar).
Once an order has been placed, we are unable to change your payment information. By default, we do not store any payment information on our systems.
To update or change your personal information please log-in to therkcloset.com using the 'sign in / register' link at the top of the page. If you are already signed in please click the 'my account' link at the top of the page. Then select 'my details and contact preferences'. From this section you may view and amend your password, address, wish list and contact details including choosing how you would like us to contact you.
When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered. Please check that all the information is correct in this confirmation email as incorrect information can cause delays with your order.